The Bono Regional Office of the Public Utilities Regulatory Commission (PURC) has reported a highly productive start to 2025, recovering GH¢835,579.69 in unpaid revenue for the Northern Electricity Distribution Company (NEDCo).
According to the Commission’s first-quarter report, these recoveries were balanced by a commitment to consumer rights, with the PURC also securing GH¢16,263.74 in billing adjustments in favor of utility customers during the same period.
Dispute Resolution and Complaint Trends
The report highlights a high resolution rate, with 257 out of 263 total complaints successfully settled. The data reveals that the vast majority of consumer grievances were directed toward electricity services:
| Utility Provider | Complaints Received | Percentage of Total |
| NEDCo | 239 | 90.88% |
| Ghana Water Limited | 23 | 8.75% |
Under a strategy titled “Regulatory Relevance,” the Bono office intensified its public engagement efforts across the Bono and Ahafo Regions. Key outreach metrics for the quarter included:
- Public Education: 20 organized programs reaching 2,836 individual consumers.
- Information Scarcity: Distribution of 795 educational flyers to clarify consumer rights and utility obligations.
- Proactive Oversight: Implementation of strategic monitoring to ensure utility providers adhere to service quality standards.
The Commission noted that these measures are part of a broader push to achieve “regulatory excellence,” ensuring that utility delivery in the mid-belt regions remains transparent, accountable, and fair to both the provider and the end-user.