PURC Recoveries in Bono Region: GH¢835,000 Retrieved for NEDCo in Q1 2025

The Bono Regional Office of the Public Utilities Regulatory Commission (PURC) has reported a highly productive start to 2025, recovering GH¢835,579.69 in unpaid revenue for the Northern Electricity Distribution Company (NEDCo).

According to the Commission’s first-quarter report, these recoveries were balanced by a commitment to consumer rights, with the PURC also securing GH¢16,263.74 in billing adjustments in favor of utility customers during the same period.

Dispute Resolution and Complaint Trends

The report highlights a high resolution rate, with 257 out of 263 total complaints successfully settled. The data reveals that the vast majority of consumer grievances were directed toward electricity services:

Utility Provider	Complaints Received	Percentage of Total
NEDCo	239	90.88%
Ghana Water Limited	23	8.75%

Under a strategy titled “Regulatory Relevance,” the Bono office intensified its public engagement efforts across the Bono and Ahafo Regions. Key outreach metrics for the quarter included:

• Public Education: 20 organized programs reaching 2,836 individual consumers.
• Information Scarcity: Distribution of 795 educational flyers to clarify consumer rights and utility obligations.
• Proactive Oversight: Implementation of strategic monitoring to ensure utility providers adhere to service quality standards.

The Commission noted that these measures are part of a broader push to achieve “regulatory excellence,” ensuring that utility delivery in the mid-belt regions remains transparent, accountable, and fair to both the provider and the end-user.